All orders have a shipping and handling fee of $9.95 within Australia. For faster delivery you can choose to have it express posted for $16.00. When purchasing our Pole Kits they will be delivered by a courier in Australia Wide Deliveries only for $30.00These charges are based on ‘per order’, so it doesn’t matter if you order 1 flag or 20 flags – you will be only charged your chosen shipping method.

Standard – $9.95  Australia Post (you will receive tracking number)

Express – $16.00 Australia Post (you will receive tracking number)

Courier – $30.00 This is NOT same day or overnight service. It could be 2-7days delivery depending on location. (Courier Option is mostly used for our Pole Kits Australia Wide Deliveries Only and only choice when purchasing a Pole Kit). Couriers do NOT deliver on weekends. If buying just flags we recommend using Standard Post or Express Post. YourFlag does not contact customers who have chosen the courier option when they buy just flags. This is the responsibility and choice of the customer not YourFlag.

 

Can we Pick up? Sorry, No we are an online store only

At YourFlag we keep an extensive range of flags, so your order will be sent same business day (mon-fri) if you have ordered before 12 Midday. Any orders received after midday will be  shipped the next business day. If you use a payment method other than the credit card, your order will be shipped once payment has been received. Please check your emails for your tracking number for Australia Post.

If flags are out of stock it generally takes between 3-5 working days for your order to be dispatched to you. In the rare circumstances that it will take longer than 7 working days to send the flags to you we will notify you by e-mail with an estimated delivery time.

YourFlag offers delivery throughout Australia at the prices listed. Please contact us for a cost on shipping outside of Australia.

Yes, YourFlag can have flags printed with your design or artwork the minimum order is 100 flags. This generally takes 15 days turnaround before we send to the customer and prices are quoted on each individual project depending on size and quantity required. All custom made flags have to be paid for in advance before production begins, and there are no returns or refunds on custom flags. For a quote to be made please email us with the image you would like on the flag with your Qty (min 100) and flag size.

YourFlag accepts returns within 14 days (no returns or refunds on custom flags). We do not refund shipping costs on parcels that have been sent. Flags must be returned in their original and unused condition and in the original packaging. The refund will be made by either direct debit or as online payment refund to your paypal account or credit card. You will need to cover the cost of the return postage.

YourFlag accepts returns within 14 days (no returns or refunds on custom flags). We do not refund shipping costs on parcels that have been sent. Flags must be returned in their original and unused condition and in the original packaging. The refund will be made by either direct debit or as online payment refund to your paypal account or credit card. You will need to cover the cost of the return postage.

Prearranged Collection
To ensure orders can be collected from the location address, pre-arrangements need to be prior to collection. Please email us if you wish to do so to avoid any inconvenience for either party.